Più problemi per Boeing, poiché l'agenzia di viaggi online vede aumentare i clienti che filtrano i suoi aerei

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Rapporti di a ruota del naso cadere da un aereo passeggeri Boeing 757 della Delta Air Lines che era in fila per decollare dall'aeroporto internazionale Hartsfield-Jackson di Atlanta il 20 gennaio segnala tempi sempre più preoccupanti per il produttore di aerei. L'impressione negativa si è diffusa tra il pubblico; la compagnia di viaggi online Kayak ha aggiunto ulteriori filtri ai suoi siti Web che consentono ai clienti di farlo escludere i voli che utilizzano i jet Boeing 737 MAX dalle loro ricerche.

According to The Guardian, Kayak said that following the Alaska Airlines incident
it experienced a 15-fold increase in the use of its aircraft filter feature, which the company first launched in March 2019. The filter allows customers to distinguish between 737 Max 8 and Max 9 jets because the latter have been grounded by the Federal Aviation Administration (FAA) following the midair blowout of a door in the passenger cabin January 5.

"Che si effettui la ricerca per classe di cabina, qualità del volo o tipo di aereo, i filtri di Kayak mirano a fornire ai viaggiatori tutte le informazioni di cui hanno bisogno per prendere decisioni intelligenti e viaggiare con sicurezza", ha affermato un portavoce dell'azienda.

The filter update comes almost three weeks after an Alaska Airlines flight suffered a midair blowout, and a few days after the wheel incident, during which, according to a preliminary report from the FAA, the aircraft was lined up and waiting to take off when the nose wheel “came off and rolled down the hill.”

Boeing ha rifiutato di commentare l'incidente della ruota anteriore.

Boeing CEO David Calhoun insisted January 24 that the organization only allows jets to fly when the company is “100%” confident in the aircraft’s safety,” adding that Boeing understands “the gravity of the situation” and that he is prepared to meet with several U.S. senators regarding the FAA’s investigation into the company.

Boeing has also experienced repeated problems in design and production with its newest jumbo jet, the 787 Dreamliner. “Such frequent, repeated crises point to a questione più profonda than isolated engineering mishaps,” said Bill George,

professore di pratica gestionale e Henry B. Arthur Fellow di Etica presso la Harvard Business School, in un articolo del 24 gennaio apparso sul Harvard Business Review. “The underlying cause of these issues is a leadership failure that has allowed cultural drift away from Boeing’s once-vaunted engineering quality.”

Boeing is still scheduled to deliver its first Max 737 jet to China January 24, ending an almost five-year freeze on imports of the company’s most profitable product. According to Reuters, the delivery represents a vote of confidence for the company at a time when it is facing scrutiny from various industry bodies and government agencies.