US Small Businesses Show Growing Interest in eCommerce Technology: Report

Time Stamp: March 8, 2023 12:00 AM
Source Node: 2512191

Small businesses in the United States have shown an increasing interest in eCommerce technology, according to a recent report. The report, released by the US Small Business Administration (SBA), found that nearly half of small businesses are now using eCommerce technology to reach new customers and expand their businesses.

The report revealed that the number of small businesses using eCommerce technology has grown significantly in recent years. In 2017, only 28 percent of small businesses reported using eCommerce technology. By 2020, that number had grown to 47 percent. The report also found that small businesses are increasingly turning to eCommerce technology to increase sales and reach new customers.

The report also found that small businesses are increasingly turning to eCommerce technology to increase their online presence. Nearly two-thirds of small businesses reported using eCommerce technology to create an online store, while nearly half reported using eCommerce technology to create a website. Additionally, nearly one-third of small businesses reported using eCommerce technology for marketing and advertising purposes.

The report also found that small businesses are increasingly turning to eCommerce technology to improve customer service. Nearly one-third of small businesses reported using eCommerce technology to provide customer support, while nearly one-quarter reported using eCommerce technology to provide product information. Additionally, nearly one-fifth of small businesses reported using eCommerce technology for order tracking and fulfillment.

The report concluded that the increasing use of eCommerce technology among small businesses is a positive sign for the US economy. The report noted that small businesses are increasingly turning to eCommerce technology to increase their sales and reach new customers, which can lead to increased economic growth and job creation. Additionally, the report noted that the increasing use of eCommerce technology can help small businesses become more competitive in the global marketplace.

Overall, the report found that small businesses in the United States are increasingly turning to eCommerce technology to increase their sales and reach new customers. This trend is a positive sign for the US economy, as it can lead to increased economic growth and job creation. Additionally, the increasing use of eCommerce technology can help small businesses become more competitive in the global marketplace.