Listen: How banks can address disconnects between automation, CX

Bridging the gap between customer experience and digital transformation is critical for financial institutions (FIs) to ensure customers stay engaged.   Providing customers with options in transactions like automatic bill payments are just one way for banks to assure consumers that financial decisions are their own and making certain they are not blindsided, Shane Berry, […]

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• Source: https://bankautomationnews.com/allposts/retail/listen-how-banks-can-address-disconnects-between-automation-and-cx/