Belgian couple banned to fly with TUI fly Belgium for three years

Belgian couple banned to fly with TUI fly Belgium for three years

Time Stamp: February 3, 2023 5:47 AM
Source Node: 1936804

Rules are there to be followed, also for passengers carrying Chihuahua’s with them. A Belgian couple from Hofstade, Aalst has received a three-year ban on Tui Fly Belgium for disobeying the instructions of the cabin crew. “We took our dog Pippa from her dog bag, but we were not allowed.” 

“Last December we took a TUI flight towards Alicante, Spain. After a delay of nine hours, we took our Chihuahua from the bag, the penalty seems very severe,” the couple told.

“After a technical problem on the aircraft, we had to board another one, which departed nine hours after its original schedule. Pippa got distressed, so we took her out,” the couple continued, adding that they were frequent TUI customers and that they paid €100 to carry the dog with them on board.

“Normally, cabin crew allows this. This time the flight attendant refused and said that Pippa had to go back into her bag. We believe that the treatment is out of proportion.”

The non-compliance of the safety rules resulted in a verbal altercation. The couple was subsequently banned from flying with the airline until end of 2025 and was forced to book a return flight with another airline.

“We are not taking this measure lightly,” said Piet Demeyere, spokesman for TUI, “shouting and ranting at the staff and thereby disturbing the flight is really not acceptable.”

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