Customer Support

Coinbase Acquires AI Customer Support Startup Agara

Source Node: https://www.bitcoinnewsminer.com/coinbase-acquires-ai-customer-support-startup-agara/
Time Stamp: November 2, 2021 5:38 AM - Modified On: November 2, 2021 - Published By:
Source Cluster:
Republished By Plato

Coinbase acquired customer service startup Agara, according to a blog post on Tuesday. The deal is worth somewhere between $40 million and $50 million, TechCrunch reported citing two people familiar with the matter. The deal is expected to close later this year, Coinbase said in its post. Agara’s main product is an artificial intelligence-powered voicebot used in for customer support. Coinbase said it will leverage Agara’s tech to “automate and enhance” its customer experience tools. The deal also adds deep learnings and AI expertise to Coinbase’s existing tech capacity, and

Message by LEDGER’s CEO – Update on the July data breach. Despite the leak, your crypto assets are safe.

Source Node: https://www.ledger.com/message-ledgers-ceo-data-leak
Time Stamp: December 21, 2020 12:49 PM - Modified On: May 21, 2021 - Published By:
Source Cluster:
Republished By Plato

12/21/2020 | Blog posts, Security Dear Ledger clients, As you know, Ledger was targeted by a cyberattack that led to a data breach in July 2020. Yesterday, we were informed about the dump of the content of a Ledger customer database on Raidforum. We believe this to be the contents of our e-commerce database from June 2020. At the time of the incident, in July, we engaged an external security organisation to conduct a forensic review of the logs available. This review of the logs enabled us to confirm that

Our communications about the data breach and the phishing attempts

Source Node: https://www.ledger.com/blog/our-communications-about-data-breach
Time Stamp: December 21, 2020 10:30 AM - Modified On: May 21, 2021 - Published By:
Source Cluster:
Republished By Plato

12/21/2020 | Blog posts, Security Since we discovered the data breach in July we have been as open and transparent as possible and proactive in our communications to our customers. We sent an email to our whole database, approximately 1M people on July 29th, yet only 40% opened this security notice. The same day we communicated openly and proactively to the media: The Block, Decrypt, Capital…  on social media (Twitter, Reddit and Facebook).  This data breach led to aggressive phishing attacks against our clients. We communicated heavily about it. First,

Mobile DeFi and the Shift Toward Self-Sovereignty

Source Node: https://cointelegraph.com/news/mobile-defi-and-the-shift-toward-self-sovereignty
Time Stamp: August 8, 2020 1:00 PM - Modified On: May 21, 2021 - Published By:
Source Cluster:
Republished By Plato

Many speculate that mainstream adoption of cryptocurrency is dependent solely on improving ease of access and user experience. In reality, there’s an even bigger obstacle: a mentality shift. Self-sovereignty and personal autonomy are the endgame of this technology, and with that goal comes a significant increase in personal responsibility for one’s funds. This is totally at odds with people’s traditional financial experience so far; the legacy system takes away your autonomy and replaces it with convenience, offering useful tools related to fraud protection and password management. By comparison, cryptocurrencies, decentralized finance

Ransomware Attacks Demanding Crypto Are Unfortunately Here to Stay

Source Node: https://cointelegraph.com/news/ransomware-attacks-demanding-crypto-are-unfortunately-here-to-stay
Time Stamp: August 8, 2020 3:00 AM - Modified On: May 21, 2021 - Published By:
Source Cluster:
Republished By Plato

Year after year, the ransomware landscape changes dramatically. In 2019, a new resurgence of attacks occurred as businesses and government institutions became the main targets of ransomware, given their capacity to yield larger payouts. The most recent attack was against Garmin, a navigation systems company, on July 23. Due to the attack, many of its online services such as customer support, website functions and company communications were affected. Reportedly, the Russian cybergang Evil Corp launched the attack, demanding $10 million in cryptocurrency to restore access to Garmin’s services. Overall, according to a