How Machine Learning is Assisting Banks in Pinpointing the Main Cause of Call Center Complaints
In today's fast-paced world, customers expect quick and efficient service from their banks. However, with the increasing complexity of financial products and services, it is becoming increasingly difficult for banks to provide satisfactory customer service. One of the most common complaints that banks receive is related to their call centers. Customers often complain about long wait times, unhelpful agents, and unresolved issues. To address these complaints, banks are turning to machine learning to pinpoint the main cause of call center complaints.Machine learning is a type of artificial intelligence that allows