How Machine Learning is Assisting Banks in Pinpointing the Root Cause of Call Center Complaints
Machine learning is a rapidly growing field that is transforming the way businesses operate. One area where machine learning is making a significant impact is in the banking industry. Banks are using machine learning to improve their customer service by pinpointing the root cause of call center complaints.Call centers are an essential part of the banking industry. They are the first point of contact for customers who have questions or concerns about their accounts. However, call centers can also be a source of frustration for customers if their issues are