How Conversational AI Enhances Customer Experience for Financial Institutions
Conversational AI, also known as chatbots or virtual assistants, has revolutionized the way businesses interact with their customers. Financial institutions, in particular, have benefited greatly from this technology as it has helped them improve customer experience and streamline their operations.Conversational AI is a computer program that can simulate human conversation through text or voice interactions. It uses natural language processing (NLP) and machine learning algorithms to understand and respond to customer queries in real-time. This technology has become increasingly popular in recent years as it allows businesses to provide 24/7